Delete your Oitava account

How to delete your account

You can delete your Oitava account yourself, in the mobile app or on oitava.app. Deleting is permanent and cannot be undone.

1. Sign in to Oitava.
2. Open Settings, then Your Data.
3. Tap or click Delete account.
4. Type DELETE to confirm.

If you cannot sign in, email [email protected] from the email address of the account and we will delete it for you within 30 days.

What is deleted

• All your portfolios, transactions and holdings.
• Your watchlists, saved charts, goals and retirement scenarios.
• Your settings and preferences.
• Custom assets you created, broker import files and notifications.
• Your ticker requests and roadmap votes.
• Your password. You are signed out everywhere and can no longer sign in with this account.

What we keep

We keep a minimal record of the account, without any of your portfolio data. It holds your email address, your Google sign in ID if you used one, your Stripe customer and subscription IDs and subscription status, the date you signed up, and your referral records. We keep it so that deleting and re-creating an account cannot be used to get a second free trial, and to keep our billing and referral records consistent. There is no fixed end date for this record. To have it removed as well, email [email protected].

Your subscription

If you have an active paid subscription, it is set to stop at the end of the billing period you already paid for. It will not renew and you will not be charged again.